FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are processed within 3–5 business days. Once shipped, delivery typically takes 3–7 business days depending on your location and carrier.
When will my order be processed?
Orders are prepared and processed within 3–5 business days excluding weekends and holidays.
Do you ship internationally?
At this time, we only ship within the United States.
How can I track my order?
Once your order has shipped, tracking information will be sent to your email.
What if my package is lost or delayed?
Once shipped, packages are handled by the carrier. Delays may occasionally occur. If your package appears lost or significantly delayed, please contact us.
Preorders Restocks
Do you offer preorders?
Yes, select items may be available for preorder before release or restock.
When will preorder items ship?
Estimated timelines will be listed on the product page. Please note dates may change.
Will I receive tracking for my preorder?
Yes. Tracking information will be emailed once your order ships.
When will sold out items be restocked?
Restocks are completed as inventory becomes available. Follow us or subscribe for updates on upcoming restocks.
Payments
What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.
Is my payment secure?
Yes. All payments are processed through secure encrypted checkout systems.
Can I use Klarna, Afterpay, or Shop Pay installments?
If installment options are available, they will appear at checkout.
Wholesale
Do you offer wholesale or bulk orders?
Yes. Please contact us directly for wholesale pricing, bulk orders, and availability.
Returns & Issues
Do you accept returns or exchanges?
Yes, please review our refund policy for full details. If you have any questions, feel free to contact us.
What if my item arrives damaged?
Please contact us within 30 days of delivery with photos so we can review and assist.
What if I entered the wrong shipping address?
Please contact us as soon as possible. If your order has not shipped, we’ll do our best to update it.
Care Guide
How do I care for my notebook?
Store your notebook in a cool, dry place and keep it away from moisture to preserve its quality.